1. Device Compatibility
Q: Which drone models work with this video sender?
A: It pairs well with mainstream consumer filming drones, FPV
competition drones and industrial inspection drones. DIY upgrades
are fully supported, all ports can be customized, and we can test
compatibility for your specific model upon request.
Q: Is this unit fit for self-built or modified drones?
A: Fully supportive of custom DIY drones. It adopts a universal
wiring layout, with detailed step-by-step guides included, so
novice users can install it independently without professional
help.
2. Installation & Daily Usage
Q: Is installation hard? Do I need professional tools?
A: Super easy plug-and-play setup, no complicated operations. Only a
regular screwdriver is needed. We provide both text and video
tutorials, so new users can finish installation easily.
Q: Must I purchase extra antennas separately?
A: The standard retail pack includes a special matching antenna by
default. High-gain antennas are optional for long-distance
versions, and our support team can recommend the right choice for
you.
3. Signal & Operating Performance
Q: What’s the actual transmission distance and signal lag?
A: Standard version: 3-5km distance / lag under 120ms; long-range
version: 8-10km distance / lag under 100ms; racing version: lag
under 50ms; industrial version: 15km distance. All data is tested
in open areas, with slight signal weakening in blocked
environments.
Q: Can it run stably in strong interference environments?
A: Built-in anti-interference module ensures stable signal
transmission in high-rise, mountainous and electromagnetic-dense
areas, no frequent disconnections or screen glitches.
4. Global Certification & Cross-Border Shipping
Q: Will cross-border packages be detained by customs?
A: Complete official certifications including FCC and CE are ready,
fully compliant with global regulations. Regular shipments clear
customs smoothly, no risk of detention or fines.
Q: Do I need to adjust frequency bands for different countries?
A: Default frequencies meet global general spectrum standards.
Adaptive firmware customization is available, ensuring legal use
globally without rule violations.
5. After-Sales Service & Warranty
Q: How long is the warranty period? How to handle after-sales
problems?
A: Standard 12-month warranty is provided. We offer repair or
replacement for non-human damage. Free returns and exchanges are
supported for quality issues within 7 days, and we cover
cross-border shipping fees for such cases.
Q: What if the product is damaged during transit?
A: All products use shockproof protective packaging. We offer free
replacement once you provide photos of signed damaged goods, no
extra cost to you.
6. Custom & Bulk Order Support
Q: What’s the MOQ and production lead time for customization?
A: Small-batch customization: MOQ 50 sets, lead time 7-10 working
days; OEM customization: MOQ 200 sets, lead time 10-15 working
days. Samples are available for pre-testing.
Q: Do you support blank packaging and single-piece dropshipping?
A: Unbranded blank packaging is fully supported. We also provide
one-piece dropshipping and overseas warehouse fulfillment, to
protect your business privacy fully.